Order Processing
International orders are processed and shipped from our shop in Stone Town, Zanzibar, Monday to Friday, excluding public holidays. Please allow two to three working days for processing. Orders placed outside working hours, at weekends or on public holidays are processed on the next working day.

Once your order is dispatched you will receive an email with your tracking number.

Shipping Method
All orders, international or to mainland Tanzania, are shipped with DHL Express.

International shipping fees are based on the regional flat rates DHL Tanzania offers to e-commerce customers, and are calculated by destination and weight. The applicable cost is shown at checkout.

Dar es Salaam
Orders for delivery within Dar es Salaam are handled by our Dar branch through local delivery services, and are processed within 24 working hours of payment confirmation. Delivery charges may apply depending on your location. Collection from the Dar branch is not currently available.

Where We Ship
We will ship worldwide soon. In the meantime, we ship to the following countries:

Africa: Côte d'Ivoire, Ethiopia, Kenya, Mauritania, Rwanda, Senegal, South Africa, Tanzania, Uganda.

Americas: Argentina, Brazil, Canada, Colombia, Mexico, United States of America, Uruguay.

Asia & Asia Pacific: Australia, China, Indonesia, Japan, Korea, Lebanon, Malaysia, New Zealand, Oman, Pakistan, Qatar, Singapore, United Arab Emirates.

Europe: Belgium, Croatia, Denmark, Finland, France, Germany, Ireland, Netherlands, Poland, Portugal, Sweden, Switzerland, United Kingdom.

Please contact us if you would like your country added. Before you do, please check that your country allows the import of beauty products. Your local DHL office can advise.

Duties & Taxes
Orders shipped outside the United Republic of Tanzania may be subject to taxes, customs duties and fees levied by the destination country. These are the responsibility of the recipient and are not included in the order total.

DHL may also apply a customs clearance fee. In the European Union this typically starts from around €20. Clearance fees may also apply in other countries, at rates set locally. These are charged by DHL rather than by us.

Shipping Restrictions
It is your responsibility to know the import restrictions that apply in your country. Some countries restrict or prohibit the import of cosmetics by individuals, or require permits and registrations we are not able to provide.

If a package is refused, detained or destroyed by customs because destination requirements have not been met, we are unable to issue a refund or send a replacement.

Please check with your local DHL office before ordering. You can also check DHL's service updates page for current shipping restrictions and temporary service adjustments.

Delivery Times
Delivery time depends on your destination and on customs clearance, which we cannot control. Your DHL Express tracking will give the most accurate estimate once your parcel is on its way.