Your privacy is very important to us. To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.

1. Who We Are
Inaya Zanzibar is a company registered in Zanzibar in the United Republic of Tanzania. 
This policy explains how Inaya Zanzibar collects, uses and protects your personal information when you visit our website, place an order, or otherwise interact with us.

2. Information We Collect
We collect the following categories of personal information:

• Information you give us.
  Name, billing and delivery address, email address, telephone number, and order history. If you create an account, your login details. If you contact us, the content of your message.
  
• Payment information. Payments are processed by Shopify Payments and other payment providers. We do not store full card numbers on our systems.
  
• Information collected automatically. 
  IP address, browser type and version, device information, pages viewed, time spent on the site, and referring website. This is collected through cookies and similar technologies.
  
• Marketing preferences. 
  Whether you have subscribed to our newsletter, and your engagement with emails we send.

3. Why We Use Your Information, and Our Legal Basis
Under GDPR we must have a lawful basis for each purpose for which we process your information. Those purposes are set out below.

• Processing and delivering your order
  We use your name, contact details, delivery address and payment confirmation. Our legal basis is performance of a contract.
  
• Customer service and responding to enquiries
  We use your name, contact details, order history and the content of your message. Our legal basis is performance of a contract, and our legitimate interests in responding to you.
  
• Sending marketing emails
  We use your name, email address and engagement data. Our legal basis is your consent.
  
• Improving our website and understanding how it is used
  We use device and usage data collected via cookies. Our legal basis is your consent, for non-essential cookies.
  
• Advertising on other websites
  We use device and usage data, and advertising identifiers. Our legal basis is your consent.
  
• Meeting legal and tax obligations
  We use order and payment records. Our legal basis is a legal obligation.
  
• Preventing fraud and securing our site
  We use IP address, device data and transaction patterns. Our legal basis is our legitimate interests in protecting our business and our customers.
  What Personal Data We Collect and Why We Collect It

4. Cookies and Similar Technologies
Cookies are small files placed on your device when you visit our site. We use them for the following purposes:

• Strictly necessary cookies. 
  These allow the site to function, including keeping items in your basket and processing your order securely. They cannot be switched off.
• Analytics cookies. 
  These help us understand how visitors use our site so we can improve it.
• Marketing cookies. 
  These allow us and our advertising partners to show you advertising relevant to your interests on other websites.

If you are visiting from the European Economic Area or the United Kingdom, analytics and marketing cookies are set only where you have given consent. You may change your preferences at any time through the cookie settings on our website.

If you visit our website with a Global Privacy Control signal enabled, we will treat this as a request to opt out of the sale or sharing of personal information, and of targeted advertising, for the browser and device you are using.

5. Who We Share Your Information With
We share personal information with the following categories of recipient:

• Shopify. Our e-commerce platform, which hosts our online store and processes orders and payments on our behalf.
• Payment providers. To process your payment securely.
• DHL or other courier and transport company. Our shipping partners, which receive the information necessary to deliver your order.
• Email and marketing providers. To send you communications you have subscribed to.
• Analytics and advertising providers. Where you have consented to analytics or marketing cookies.
• Professional advisers and authorities. Where required by law, or to establish or defend legal claims.

We do not sell your personal information in the ordinary sense of that phrase. Certain sharing for advertising purposes may however be treated as a sale or sharing under some United States state privacy laws. See section 10.

6. International Transfers
We are based in Zanzibar, Tanzania, and we ship to customers in many countries. Your personal information may therefore be transferred to, stored in, and processed in countries outside your own, including Tanzania, the United States and the European Economic Area.

Where we transfer personal information out of the European Economic Area or the United Kingdom, we rely on appropriate safeguards to protect it.

7. How Long We Keep Your Information
We keep your personal information only for as long as necessary for the purposes set out in this policy, and to meet our legal obligations.

8. Your Rights
Depending on where you live, you have some or all of the following rights in relation to your personal information:

• Access. 
  To ask for a copy of the personal information we hold about you.
• Rectification. 
  To ask us to correct information that is inaccurate or incomplete.
• Erasure. To ask us to delete your personal information in certain circumstances.
• Restriction. 
  To ask us to limit how we use your information in certain circumstances.
• Objection. 
  To object to our processing where we rely on legitimate interests, and to object to direct marketing at any time.
• Portability. 
  To receive your information in a structured, commonly used format, or to have it transmitted to another controller.
• Withdrawal of consent. 
  Where we rely on your consent, to withdraw it at any time. This does not affect processing carried out before you withdrew it.

To exercise any of these rights, please contact us using our contact form. We will respond within the period required by applicable law.

If you are in the European Economic Area or the United Kingdom, you also have the right to lodge a complaint with your national data protection supervisory authority. If you are in Tanzania, you may complain to the Personal Data Protection Commission.

9. Marketing
We send marketing emails only to people who have subscribed. Every email we send includes a link to unsubscribe, and you may also contact us directly to be removed from our list.

10. United States State Privacy Rights
If you are a resident of California, Virginia, Colorado, Connecticut, or another United States state with a comprehensive privacy law, you may have additional rights, including the right to opt out of the sale or sharing of your personal information and of targeted advertising.

Sharing personal information for targeted advertising based on your activity across different websites may be considered a sale, sharing, or targeted advertising under certain United States state privacy laws. To opt out, please use the cookie settings on our website, enable a Global Privacy Control signal in your browser, or contact us directly.

We will not discriminate against you for exercising any of these rights.

11. Children
Our products and our website are intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

12. Security
We take appropriate technical and organisational measures to protect your personal information against loss, misuse, unauthorised access and disclosure. No method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

13. Changes to This Policy
We may update this policy from time to time. Where changes are significant, we will notify you. The date of the most recent revision appears at the top of this page.

14. Contact

Inaya Zanzibar Limited
P12 Malawi (Bububu) Road, 
Mtoni, Urban West, 
Zanzibar, Tanzania

Please use our Contact Form here if you have any questions.