Our Commitment to Privacy

 

Your privacy is very important to us.

To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.

Who We Are 

Inaya Zanzibar is a Zanzibar registered business. 

Our website address is https://www.inayazanzibar.com

What Personal Data We Collect and Why We Collect It

Ecommerce

While you visit our site, we will track:

  • The products you have viewed. We will use this to, for example, show you products you have recently viewed.
  • Your location, IP address and browser type. We will use this for purposes like estimating taxes and shipping rates.
  • Your shipping addresses. We will ask you to enter this so we can, for instance, estimate shipping rates before you place an order, and send you the order!

When you purchase from us, we will ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We will use this information for purposes, such as, to:

  • Send you information about your account and order.
  • Respond to your requests, including refunds and complaints.
  • Process payments and prevent fraud.
  • Set up your account for our store.
  • Comply with any legal obligations we have, such as calculating taxes (value added tax for residents of Tanzania).
  • Improve our store offerings.
  • Send you marketing messages, if you choose to receive them.

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information indefinitely for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

If you register on our website, we also store the personal information you provide in your user profile. All users can see, edit, or delete their personal information at any time (excluding changing your username). Website administrators can also see and edit that information.

We DON’T collect or have access to your Credit Card or PayPal information.

Comments or Reviews

When visitors leave comments or reviews on the site, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

Media

Visitors to the website can download and extract any location data from images on the website.

Contact Forms

If you use our contact forms, we will receive the exact data that you provide. No additional information will be tracked about you, or your location.

Cookies

If you leave a comment on our website you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you log out of your account, the login cookies will be removed.

We will also use cookies to keep track of cart contents while you are browsing our website.

We use cookies to remember who you are when browsing our website and to store the contents of your cart for the purpose of reminding you. These cookies will only be set when you consent to allowing additional cookies on our website.

Third party services can also add their own cookies.

Facebook: we may use Facebook to deliver you relevant ads, or to analyze the website traffic. You can always change your Facebook account privacy from here.

Pinterest: we may use Pinterest to deliver you relevant ads. You can always control this from your Pinterest account settings where you can set the “Use sites you visit to improve which recommendations and ads you see” to “No.”

MailChimp: we use MailChimp to deliver our newsletters. It’s possible that we use cookies to understand how you interact with our website after you read our emails. You can always unsubscribe from the newsletter using the “Unsubscribe” link at the end of each email.

Embedded Content From Other Websites

Articles on this website may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Google Analytics – we use Google Analytics to understand our website traffic. It helps us to improve our content and to better serve your needs. It’s against Google Analytics terms to collect any personal data, like, but not limited, email, name, postal code.

We might also use Google Analytics in conjunction with AdSense to deliver highly relevant ads. You can always control your privacy from Google ads settings.

Facebook Analytics – we use Facebook Analytics to understand our website traffic. It helps us to improve our content and to better serve your needs. You can control your Facebook privacy settings from here.

How to Restrict Cookies

You can adjust the settings in your browser in order to restrict or block cookies that are set by the Services (or any other site on the Internet). Your browser may include information on how to adjust your settings. Alternatively, you may visit www.allaboutcookies.org to obtain comprehensive general information about cookies and how to adjust the cookie settings on various browsers. This site also explains how to delete cookies from your computer.

Or you can also use the following cookie management and disposal tool from Google Analytics by downloading and installing the browser plug-in from the following link: http://tools.google.com/dlpage/gaoptout.

Please be aware that restricting cookies may impact the functionality of the Services. Most browsers allow you to refuse to accept cookies. (For example, in Internet Explorer you can refuse all cookies by clicking “Tools”,” “Internet Options”,” “Privacy”,” and selecting “Block all cookies”) This will, however, have a negative impact upon the usability of many websites, including this one.

Emails

We will send you “required” emails to inform you about specific things like your account info, your transaction info, license expirations, and renewals, password regeneration etc.

If you decide to subscribe to our newsletter, we will send you emails with useful content, like advice on how to use our products, tips related to our products, other useful stuff, marketing, promotions, exclusive offers, news.

Our newsletter is currently managed by MailChimp.com. You can always unsubscribe using the “Unsubscribe” link at the end of every email.

Carts

We store a copy of your cart in our database for 30 days for the purpose of reminding you when your cart is abandoned.

Communication Preferences

We store your communication preferences such as whether you have opted in to receive marketing communication. This data is retained until you request the removal of your data.

Communication Logs

We keep a log of some of the communication that we have with you which may include marketing and transactional emails. These are kept for the purpose of improving our marketing and communication with you and other customers. These logs are retained until you request removal of your data.

What Rights You Have Over Your Data

If you have an account on this website, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Who On Our Team Has Access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent.
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

Who We Share Your Data With

Visitor comments may be checked through an automated spam detection service.

We accept payments through DPO (DirectPay online). This includes credit card, Mobile Money, Mpesa, Mvisa and Paypal payments. When processing payments, some of your data will be passed to DPO, including information required to process or support the payment, such as the purchase total and billing information. Please see the DPO Privacy Policy for more details.

We use MailChimp for email marketing. Your data, such as your email address, may be transferred to MailChimp for processing in accordance with their Privacy Policy.

How We Protect Your Data

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems and are required to keep the information confidential.

After a transaction, your private information (credit card information) will not be stored on our servers.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms of Use

Please also visit our Terms of Service section establishing the use, disclaimers, and limitations of liability governing the use of our website at http://www.inayazanzibar.com/terms

Your Consent

By using our website, you consent to our website privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, send an email notifying you of any changes, and/or update the Privacy Policy modification date below.

Our Contact Information

If there are any questions regarding this privacy policy, you may contact us: info@inayazanzibar.com

This policy was last modified on 20/04/2020